/q – a command to generate a digest of unanswered questions across all “help” channels./thread – a command suite to manage threads including renaming the thread, marking the thread as “solved”, and reopening a closed thread.To further assist members managing threads and maintaining visibility we are introducing two commands: By automatically threading conversations members are now able to quickly view and understand which questions require additional attention. As a Discord community grows we’ve found that Discord’s “reply” feature presents a disadvantage in that it can be difficult following conversations, which motivated the need for automatically creating threads for conversations.

Given the span of channels this has led to a reduction in the productivity of staff members and community members to search for relevant responses or previously-asked questions. About 35% of all questions asked across 17 help channels were unanswered. New Featuresįirst, we are introducing a feature to automatically thread messages asked in the main thread of our “help” channels. “Hey, Amplify!” includes a wide variety of features such as slash commands, application commands, auto-threading, data visualization, and much more. In Q1 2022, we observed roughly 31% of all questions asked in Discord were addressed by community members where staff members were able to address about 34% of questions asked across 17 different help channels, leaving the remaining unanswered. Over time we have observed how members use Discord and what can be challenging with many supported services and platforms being discussed. The AWS Amplify community Discord server has grown to amass nearly 20,000 members since its beginning in May 2020. Today, we are announcing “Hey, Amplify!“, a Discord bot aimed at improving the community experience.

Discordapp bot